At Compare2Save ("we", "us", "our"), protecting your privacy is fundamental to our business. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
We operate under Australian Privacy Laws, including the Privacy Act 1988 (Cth), Australian Privacy Principles (APP), and relevant State and Territory Health Privacy Laws. Our practices also comply with the Telecommunications Act 1997 (Cth), Do Not Call Register Act 2006 (Cth), and Spam Act 2010 (Cth).
We collect personal information necessary to provide our health insurance comparison services. This typically includes your name, contact details, date of birth, address, and email address. When needed and with your consent, we may also collect sensitive information such as health information, current insurance details, and government identifiers like Medicare numbers. Through our website, we collect usage data including IP addresses, browser types, and pages visited to improve our service.
Our information collection happens through direct interactions with you, our website, phone conversations, email communications, and online forms. Sometimes, with your consent, we may collect information from third parties or our partners. We always ensure our collection methods are fair, legal, and transparent, and we'll inform you why we're collecting specific information.
Your information helps us provide accurate health insurance comparisons and recommendations. We use it to process your enquiries, generate quotes, and improve our services. If you consent, we may send you marketing communications about relevant products and services. Each marketing communication includes an option to opt-out, and you can withdraw your consent at any time.
We may share your information with health insurance providers, service partners, and professional advisors to deliver our services. However, we never sell your information or share it without appropriate consent. We implement robust security measures, including secure systems, staff training, and restricted access protocols to protect your data.
You have the right to access your personal information, correct any inaccuracies, opt-out of marketing communications, and make privacy complaints. Where practical, you can also request to use our services anonymously. We aim to process all privacy-related requests within 30 days.
If we need to share your information internationally, we'll inform you and ensure your data remains protected according to Australian privacy standards. We only partner with organisations that maintain appropriate data security measures.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and significant updates will be communicated to you directly.
For any privacy matters, including accessing your information, correcting your details, opting out of marketing, or making a complaint, please contact us at complaints@compare2save.com.au.
You can control your marketing preferences at any time. Whether you want to receive marketing communications, how we collect sensitive information, or how we share your information, you can change your preferences by emailing complaints@compare2save.com.au.
We take privacy complaints seriously and aim to resolve them promptly and fairly. If you have concerns about how we handle your personal information, please contact us at complaints@compare2save.com.au. We will investigate your complaint and respond within a reasonable timeframe.
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Disclaimer: : Health Insurance Advice is provided by Compare2Save and administered by the ItsMy Group (ABN 85 167 289 965). Compare2Save and ItsMy Group are both signatories to the Private Health Insurance Intermediaries Code of Conduct.
*We compare selected policies from our partner’s funds listed above. We don't compare all health funds in Australia or all policies from our partner’s funds.
